Frequently Asked Questions
Everything you need to know about your luxury shopping experience.
What is the standard shipping timeframe?
We offer standard shipping via UPS which typically takes 3-5 business days for delivery within the United States. Expedited and overnight options are available at checkout.
What is your return policy?
We accept returns of unworn, unwashed, and undamaged items with all original tags attached within 14 days of the delivery date. Please note that all footwear must be returned in the original shoebox.
How do I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your shipment's progress.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and duties are calculated at checkout based on the destination and the value of your order.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Affirm for flexible financing options.
Are your handbags covered by a warranty?
All Proenza Schouler leather goods are crafted with the highest quality standards. We offer a one-year warranty against manufacturing defects from the date of purchase.